Privacy Policy

In this chapter we explain the more general functions of this website. The website is delivering content like this data privacy policy to you. Before you have read this propably you were on the main landing page. So we will explain what happens with data in such scenarios.

Data we are not processing

Actually in order to make this website work there is no data required that you have to input manually. So there is nothing special to mention here. We could have omitted this secion, but in order to stick to a certain structure that helps you to understand our structure, we decided to at least write something here.

Data we (and our infrastructure provider) process

No matter if you are consuming the landing page or you are just reading this privacy policy: Before you see something from our website, your browser sends requests to the server to get such content. Doing so it is also transferring meta data to the server, such as:

• IP address
• Browser type and version
• Operating system type and version
• The language used
• The referral source

The IP address is considered as personal data and and can be used to identify you. E.g. if you would visit this website again in the next few hours it would be possible to see that it is the same person coming back to it. It would be possible to use this data for marketing purposes, but right now we are using it to make sure that our services are working as expected in a safe way. E.g. if there are a lot of requests to the server with the same IP address so that it looks like a hacker is trying to hack our website, we will block the request with help of this IP address. This is a security feature.

The whole infrastructure needed for our services runs on a platform provided by Cloudflare, Inc., a company based in the USA with headquarters in San Francisco. Cloudflare is a global leader in Internet security and privacy. They make sure that users from all over the world can access our services. In order to do so they use the IP address to deliver our content to you from the nearest server / node in their network and in order to make sure that hackers cannot access our services, by blocking certain IP addresses that are known for being used by hackers as we explained before.

You can find out more about Cloudflares privacy policy at: https://www.cloudflare.com/privacypolicy/.

Out of the IP address it is possible to derive the approximate location of the user (e.g. country, city, region). It is not possible to derive the exact location of the user, so you do not have to worry about this. We use the data aswell to improve our services. E.g. if we see that there are a lot of people using this service in a region where people speek different languages than English, we could offer different language versions of this service.

Especially as a startup it helps a lot to know where the users are coming from also in terms of marketing. Collecting this data in a way that is not related to personal data is therefore more or less required for us to make our services better and have a chance for long term success as a company.

Data Deletion / Data Retention

Your IP address is deleted in most cases directly on the same day from the server logs of Cloudflare. In case of troubleshooting / errors / hackerattacks an IP address might be stored longer. If you are a normal user and you face an issue it is very likely that it has nothing to do with Cloudflare but with a bug in our provided services. In such case we do not store anything and rely currently on feedback via email or other channels. In case that Cloudflare logs your IP for analyzing errors in their infrastructure they keep it for 1 week But they state in their website that

By default, Cloudflare does not retain your HTTP request logs. Cloudflare Documentation

Data transfers to third countries

Cloudflare operates its data centers worldwide to ensure fast delivery of our services to you. As mentioned before they process meta data and especially the IP address of your network device just for the purpose of operating the service and most data is deleted as described. As they are headquartered in the United States, they are bound also by the United States privacy and data protection laws which includes the Patriot Act. Therefore they have to cooperate with the US Government. As a result it would be possible that US authorities would be able to access the data mentioned above.

We offer certain ways to get in touch with us: you can send us a mail, an email, call us on the phone. Doing so you also transfer data to us and over third party providers. So we will list most relevant here (and omit what we don't know, e.g. your own email provider, your countries post delivery, etc.):

• Email Provider: Fastmail (PO Box 234, Collins Street West, VIC 8007, Australia, ABN 31 142 646 580)
• Billing, Accounting, Post Scanning, Digitalization: Xolo.io

Data we (and our third party providers) process

If you get in touch with us it is you who sends data to us and you therefore are in full control of what this data is. In order to process this data we store it, read it and delete it if we do not need it anymore.

Data Deletion / Data Retention

We delete your data if it is not needed anymore. This depends on the purpose that is more or less up to you when you contact us. In some cases there might be the need to contact you to inform you about something. E.g. if we answered an email but it turns out that half a year later this answer needs some refinement we assume that you would be interested in that. For direct marketing (e.g. we have a new feature that is especially useful for you) we would use your provided data (E-Mail address) for that purpose too. If you want us to delete your emails and related data (e.g. the address) you can refer to the next chapter.